Before submitting support request

  • Deactivate existing plugins one by one to check if the issue still exists
  • Change current theme to one of WordPress default themes to make sure the issue is not theme-related
  • Deactivate, activate GrandWP plugin and clean cache files CTRL+F5

Support includes

  • Bug fix
  • Answering plugin-related questions

Support does NOT include

  • Customizations (for customizations special conditions are applied)
  • Third party plugins or themes conflict

Drop us an email anytime and we will be right back!

We are open from 9am — 7pm(GMT +4) week days.