Before submitting support request
- Deactivate existing plugins one by one to check if the issue still exists
- Change current theme to one of WordPress default themes to make sure the issue is not theme-related
- Deactivate, activate GrandWP plugin and clean cache files CTRL+F5
- Bug fix
- Answering plugin-related questions
Support does NOT include
- Customizations (for customizations special conditions are applied)
- Third party plugins or themes conflict
Drop us an email anytime and we will be right back!
We are open from 9am — 7pm(GMT +4) week days.